Terms and conditions
- Once an order is confirmed, it cannot be cancelled or amended.
- Products purchased during sale periods or with discounts are not eligible for return or exchange.
- Products purchased prior to a sale period cannot be exchanged during the sale period.
- Please note that products bought online cannot be exchanged or returned in physical stores, and vice versa.
- Refunds are not available if a customer provides an incorrect or incomplete shipping address.
- Refunds are not available in the following scenarios:
- If our shipping agency makes three unsuccessful delivery attempts or if the recipient refuses the package.
- For international shipments, if the recipient refuses to pay the mandated Duty by the respective country of shipment and does not collect the order from the shipping agency.
- Please ensure that the delivered package is in good condition and has not been tampered with before signing off on acceptance.
- In the event of a damaged package, kindly retain the original packaging (including price tags, invoices, and labels) until our team reviews it. Additionally, please write "Received Damaged" on the delivery receipt when accepting and signing off with the courier partner.
- For further information regarding our sale-related policies, kindly refer to our Sale Terms and Conditions.